Frequently Asked Questions

How do I use the Design Studio?

By adding the garment and design that you are interested in ordering to our state of the art Design Studio, you will be able to customize all aspects of your order and see real time pricing updates in the blue box at the top right of the page. Your pricing is affected by all of the designs shown on the garment you have selected at the bottom of the Design Studio page.

In the Design Studio you can change size quantities, garment colors, ink color choices and custom text of the design; as well as location you would like the artwork placed in.

To alter designs on you garment, select the design you wish to change in the box marked �Your Designs� and change the ink colors, text or design placement by using the tools in the �Design Editor�. The changes will be shown immediately on the garment at the bottom of the page.

If you would like to change the garment type or design in your Design Studio, simply select a new item from the product catalog, located at the lower right corner of the screen. Your newly selected garment will replace your current item. Make sure to double check the colors and sizes of your garments.

After you are happy with all of the information in your studio, simply press the Add to Cart button to begin the process of placing your order with 12 Points Graphics & Apparel.

What happens if I do not complete my order in the first visit to your website?

Unless you have cookies disabled in your browser, your last Design Studio configuration will appear on your next visit to our website.

What about shipping?

You can expect to receive your order within 14 days from the time of ordering using standard ground shipping through UPS. If you know you will need your order faster, please contact us at sales@12pointsgraphics.com to make special arrangements. Additional charges may apply to complete your order. We must receive payment and art approval prior to beginning production of your order.

Where can I see an estimate for shipping charges?

Shipping estimates are provided on the page that enables you to add a garment to your Design Studio. After you have selected the color and potential size quantities you will need, enter your zip code in the Calculate Shipping box on the lower right corner of the page. You will be provided with all of the shipping options available based on the quantity of garments you need.

What is the minimum order of garments?

We ask for a minimum order of 12 pieces for standard screen-printed orders. Minimum orders for special promotions will be clearly explained within the literature for each program.

What is your turn around time?

Our typical turn around time is 7 to 10 business days. If you have a special need, please email us at sales@12pointsgraphics.com. Additional charges may apply.

What are my payment options?

We now take credit card payments online as the last step of our secure checkout process. If you would like to mail a check, please email us at sales@12pointsgraphics.com and we will make arrangements with you over the phone to complete your order. We can not begin production prior to receiving payment and art approval.

My group is tax exempt, will you deduct sales tax?

Yes we will! Upon receipt of your 501(c)(3) number or tax exemption certificate, we will be happy to deduct any sales taxes.

Can you send me a sample of the shirts I would like to order?

Unfortunately not. Due to the cost of producing one item, we do not have a sample program.

Do I get to see a proof of our artwork before my order is printed?

Yes, after your order is placed, you will receive a phone call from a staff member of 12 Points Graphics & Apparel. This call will be to confirm your order and collect the appropriate credit card information to complete your order. After that call, you will receive an art approval for your order via email. Please print it out, sign it and fax it back to us or simply reply to the email approving the art. We can not proceed to production without payment and art approval.

I have my own artwork to use. Can I send it to 12 Points Graphics & Apparel?

Yes, please email us any designs or artwork that you would like us to look at and possibly use to complete your order. We prefer .cdr and .ai file types, but will also accept .tif, .jpg and .eps files.